When we refer to a point of contact in our support tickets or over the phone, we are referring to the email address associated with the account.
There are a few ways to determine what this email address is.
The email address would be the one that we send all communication through to.
It would also be the email address that you use to log into your client area
Should you not have access to this mailbox anymore, you would simply need to reply to our mail with the account holders ID.
This is done to ensure that we are not resetting details for someone who is not authorized to request such changes.
